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Is anti-social behaviour on the high-street damaging your floristry business?

6. antisocial behaviour high street flower shop florist

Recent reports produced by OnBuy have found that abuse and assault of retail staff grew by 25% in 2017 and threats toward retail staff by 38% the same year, and anti-social behaviour on the high street shows no sign of slowing.

OnBuy found that 14% of wholesale and retail businesses experienced anti-social behaviour (ASB) in the last 12 months. Victims of ASB were asked how, if at all, the experience of anti-social behaviour impacted on the business at their premises and a significant 62% admitted it had had a negative impact. For example, 34% of victims felt it had a financial impact on business. 32% of respondents believed it had a negative impact on custom, and a further 29% said it had a negative impact on employees.

OnBuy discovered the antisocial behaviour affecting the wholesale and retail sector the most, in the last 12 months, is ‘youths hanging about on the street’ – at 41%. This is followed by ‘people feeling intimidated, being threatened or verbally abused’ at 39%. ‘Street drinking’ and ‘inconsiderate behaviour’ is also an issue, with a shared percentage of 22%.

The anti-social behaviour experienced the least by the retail and wholesale sector, includes ‘vehicle-related incidents’ (7%) and ‘loud music’ – at 5%.

OnBuy.com discovered 1,433 incidents of ‘assaults and threats’ per 1,000 wholesale and retail premises, occurred in 2017. Highlighting the need for action in the protection of shop workers – something close to heart for the NFRN (The Federation of Independent Retailers) and outlined in their Independent Retail Report 2018.

The report claims over the past year, almost two-thirds of shop workers were verbally abused, 40% were threatened and approximately 250 retail staff were victims of violent assaults every single day. These are worrying numbers, in comparison to last year’s survey, with abuse and assaults up by 25% and threats by 38%.

Cas Paton, managing director of OnBuy.com, comments: “What’s most worrying is that in this current climate of lawless behaviour and seemingly minimal consequence, the anti-social behaviour experienced by those in the wholesale and retail comes as no real surprise.

It may be the government needs to revisit its stance on the leniency of some of the sentences for behaviours like those listed, or put stronger, firmer measures in place to reassure staff they are protected, and consequence is on the cards for those who act out inappropriately.”


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TOM-BROWN

fleurametz